Don't make customers
dig through manuals.
AI product specialist for manufacturers.
Product discovery and support. For makers of complex physical things.
Prox is the AI product specialist for manufacturers. Grounded in your manuals, cited to the page, deployed everywhere your customers and team already work.
Configure and quote
Customers spec their own variant. Calculators, thermal sizers, product builders that drop into a quote. The pre-sales back-and-forth that used to take a week of emails.
Support the field
Field techs, dealers, and customers get the right answer to install, service, troubleshoot, and repair. Cited to the manual page, in any language.
Onboard and retain knowledge
Capture what your senior techs know before they retire. New hires ramp in weeks. Every internal question indexed and answered.
Visual answers. Pre-generated for every product.
When the question gets complex, the specialist doesn't reply with a wall of text. For every product in your knowledge system, Prox pre-generates the views your customers and teams actually need. Live examples below, across six product types.
Troubleshooter
Diagnose a symptom, get a cited fix in minutes.
Product selector
Pick the right SKU for the spec, no spec sheet hunt.
Sizing calculator
Spec a model from your flow and temperature numbers.
Step-by-step guide
Install, service, swap, or calibrate with diagrams.
Kit builder
Configure parts and accessories for the job, then quote.
Product card
Specs, dimensions, and capabilities at a glance.
Your tribal knowledge. Structured. Cited. Searchable.
Prox ingests every manual, catalog, spec sheet, and other product knowledge, then structures it into a graph keyed to every product. One source of truth that powers the chat, your product pages, and the MCP connector inside ChatGPT and Claude. Click any node in the live tab below to read its source.
Wherever your team works. That's where the specialist shows up.
Customers buy from your product page. Dealers answer from a tablet at the counter. Your support team works in Slack. Engineering lives in ChatGPT and Claude. Prox follows the conversation, with the same answers and the same citations, on every surface.
Embed the specialist on every SKU page. Customers ask about fit, accessories, and install. They self-serve the spec, then buy.
Mobile-first view for the parts counter and the service bay. Photo upload, voice input, works offline-friendly on bad shop wifi.
Drop into Slack, Teams, or your service desk. CSRs and field techs get answers in seconds, cited to the source manual.
MCP connector. Engineering, ops, and sales query your catalog and manuals in the AI tools they already live in.
From first call to live agent in a day.
Self-serve from the platform. Light lift on your side. We handle ingestion, review, and the heavy parts. You approve and deploy at your pace.
Schedule a call
30 minutes. We walk through your catalog, your dealers, and where customers get stuck today.
Log into your workspace
We provision a dedicated tenant. You get admin access the same day, with your team invited.
Upload your manuals
Drop your PDFs, spec sheets, install guides, fitment tables. Or hand us a URL list and we crawl.
Go live across surfaces
Embed the chat on your product page, dealer portal, internal team app, or ChatGPT and Claude via MCP.
One plan to launch. Scale as you grow.
Flat monthly fee. No per-seat. No charge on escalations. Drag the sliders to see what scaling up looks like.
Everything you need to ship across product page, dealer portal, MCP, and internal teams. One price, all surfaces.
- 10,000 pages indexed
- 10,000 messages per month
- All deployment surfaces (chat, MCP, dealer portal, internal teams)
- SOC 2 Type II controls
- Monthly accuracy review
- Dedicated Slack or Teams channel
Larger catalogs, higher volume. Drag to estimate.
Or email info@useprox.com
Your manuals are IP. We treat them like it.
Encrypted transfer, tenant isolation at the database layer, audited controls, and a written exit clause. The things a CISO checks before greenlighting a vendor.
SOC 2 Type II certified
Independent audit attests to our access, change-management, and incident-response controls. Full report and security policies live in the trust center.
Trust centerSecure document upload
Upload your manuals over TLS 1.3 to a signed-URL endpoint scoped to your tenant. Files land in dedicated encrypted storage and are processed by isolated workers. No raw documents ever cached in shared infrastructure.
Role-based access
SSO via your IdP. Admin, editor, and viewer roles per user. Audit log on every read and write. Per-product and per-doc-type permissions so service-and-repair content stays internal.
Data protection by default
Every contract includes a Data Processing Addendum. Your manuals are not used to train any model. Retention is scoped to your active workspace and the audit log you control.
Built for manufacturers. By operators who lived the problem.
Manufacturers of complex physical products sit on decades of hard-won knowledge -- service manuals, fitment tables, spec sheets, tribal know-how from senior techs about to retire.
None of it reachable when it matters. Customers bounce off product pages. Dealers wait on hold. CSRs hunt PDFs while a field tech holds the part in their hand. Cost = lost deals, slower service, knowledge walking out the door.
Prox is the AI product specialist that fixes that. One system, grounded in your manuals and cited to the page, deployed everywhere your customers and team already work -- product page, dealer counter, internal tools, ChatGPT, Claude.
Based in San Francisco, backed by Y Combinator, Bloomberg Beta, and investors from OpenAI and Microsoft. Building for companies in powersports, agriculture, HVAC, firearms, construction equipment, and many others.
Tell us what you sell. We'll come back with a tier and a timeline.
A few clarifying questions help us scope volume and pick the right starting point. Or skip the form and book a call directly.